FAQs
To download your purchase you need to do the following:
1 – login to the account you created (an automated generated password has been sent to your email, please check your spam, if in doubt you can always reset your password).
2 – On your “My Account” dashboard click on “Downloads” where you can see your purchases.
3 – A single click on the product title under the “Download” column should start the download.
The Sound Samples and MIDI files appearing in 5Pin Media Limited products are licensed, not sold, to you to be reproduced within your original musical compositions only. The Sound Samples and MIDI files remain the property of its manufacturer 5PIN MEDIA LIMITED.
All copying, lending, duplicating, re-selling or trading of 5Pin Media products or product contents is strictly prohibited. Only the Licensee of the product has the right to embody and reproduce the enclosed Sound Samples and MIDI files within their music compositions.
5Pin Media will refund your full purchase for download content in the event:
- Your bank / Paypal account was illegally charged (fraud);
- You provide a reasonable explanation why the refund needs to be made;
- The zip file has not been downloaded.
We cannot refund you any monies where you have accessed the sounds by downloading the zip file for the purchased product. Whenever you feel there is a particular condition which qualifies you for a refund, please contact us via the purchased product Contact Form.