Privacy Policy
This privacy policy applies between you, the User of this Website and 5Pin Media Limited, the owner and provider of this Website.
5Pin Media Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to our Terms and Conditions.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data – Collectively all information that you submit to 5Pin Media Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies – A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws – Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR – The General Data Protection Regulation (EU) 2016/679;
5Pin Media Limited, or us – 5Pin Media Limited, a company incorporated in England and Wales with registered number 7160406 whose registered office is at 38B Upperton Gardens, East Sussex, BN212AQ;
UK and EU Cookie Law – The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you – Any third party that accesses the Website and is not either (i) employed by 5Pin Media Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to 5Pin Media Limited and accessing the Website in connection with the provision of such services; and
Website – The website that you are currently using, www.5pinmedia.com, and any sub-domains of this site, unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a) the singular includes the plural and vice versa;
b) references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c) a reference to a person includes firms, companies, government entities, trusts and partnerships;
d) “including” is understood to mean “including without limitation”;
e) reference to any statutory provision includes any modification or amendment of it;
f) the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of 5Pin Media Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For the purpose of the applicable Data Protection Laws, 5Pin Media is the “Data Controler”. This means that 5Pin Media Limited determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a) Name;
b) Date of Birth;
c) Contact Information such as email addresses and telephone numbers;
d) IP address (automatically collected);
e) VAT Number (if applicable);
f) Purchase history;
In each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a) Data is given to us by you;
b) Data is received from other sources; and
c) Data is collected automatically.
Data that is given to us by you
7. 5Pin Media Limited will collect you Data in a number of ways, for example:
a) When you contact us through the Website, by telephone, post, e-mail or through any other means;
b) When you register with us and set up an account to receive our products/services;
c) When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d) When you enter a competition or promotion through a social media channel;
e) When you make payments to us through this Website or otherwise;
f) When you elect to receive marketing communications from us;
g) When you use or services;
in each case, in accordance with this privacy policy.
Data that is received from publicly available third parties sources
8. We will received Data about you from the following publicly available third party sources:
a) Social Media.
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a) We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b) We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies and how to use them on the Website, see the section below, headed “Cookies”.
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a) Internal record keeping
b) Improvement of our products / services;
c) Transmission by email of marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this (you can inform us at anytime you no longer require marketing communications to be sent by changing your preferences or emailing us at info@5pinmedia.com);
d) Contact for market research purposes which may be sent via email, telephone or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see section headed “Your rights” below).
12. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt in or soft opt in:
a) Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
b) For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c) If you are not satisfied by our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
13. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
14. We may share your Data with the following groups of people for the following reasons:
a) Our employees, agents and/or professional advisors
i. to relay costumer service communication and product support;
ii. to keep a record of the purchase history so we can offer product upgrades;
iii. Internal record keeping;
iv. Account related email messages related to site activity (ie: purchases, order reports or invoices;
v. To improve browsing experience
b) Third party service providers who provide services to us which require the processing of personal data
i. to help third party service providers in receipt of any shared data to perform functions on our behalf to ensure smooth running of the website;
c) Third party payment providers who process payments made over the Website to enable them to process user payments and refunds;
d) Relevant authorities to facilitate the detection of crime of collection of taxes or duties;
in each case, in accordance with this privacy policy.
Keeping your Data Secure
15. We will use technical and organisational measures to safeguard your Data, for example:
a) Access to your account is controlled by a password and a user name that is unique to you.
b) We store your Data on secure servers.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@5pinmedia.com.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identify theft, viruses and many other online problems, please visit www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.
Data retention
18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
20. You have the following rights in relation to your Data:
a) Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b) Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c) Right to erase – the right to request that we delete or remove your Data from our systems.
d) Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e) Right to data portability – the right to request that we move, copy or transfer your Data.
f) Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: info@5pinmedia.com.
22. If you are not satisfied with the way a complain you make in relation to you Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO).
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
25. 5Pin Media Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of 5Pin Media Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
26. We may also disclose Data to a prospective purchaser of our business or any part of it.
27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
28. This Website may place and access certain Cookies on your computer. 5Pin Media Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. 5Pin Media Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
30. Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling 5Pin Media Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
31. This Website may place the following Cookies:
a) Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e billing services.
i. We use cookies to allow web applications to respond to you as an individual. The web application can tailor its operations to our needs, likes and dislikes by gathering and remembering information about your preferences.
ii. When you login to your account, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you login, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
iii. Strictly Necessary Cookies:
– woocommerce_cart_hash, woocommerce_items_in_cart –contain information about the cart as a whole and help WooCommerce know when the card data changes;
– wp_woocommerce_session_ – contains a unique customer code linking each cart to an individual customer (No personal information is stored within these cookies);
– wordpress_[hash] – used on login to store identification details. It’s use is limited to the admin area;
– wordpress_logged_in_[hash] – indicates when someone is logged in and who they are, for most interface use;
– wordpress_logged_in_[has] – indicates user login and login duration time stamp;
– wp-settings-{time}-[UID] – Used to customize admin and main website interface.
b) Functionality cookies -These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). If you have an account and log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
i. Functionality Cookies:
– Wp_set_auth_cookie ($user_id,$remember, $secure ), wp_clear_auth_cookie() – These functions manage login password bypass when a customer decides to utilise the facility.
– Auth_redirect() – this function utilises cookies, if present, to retrieve pages previously accessed.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.
Changes to this privacy policy
40. 5Pin Media Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact 5Pin Media Limited by email at info@5pinmedia.com.